1. These terms
1.1 These are the booking terms and conditions on which we provide the courses or camps to you, as described in your booking form. Where we refer to “you” or “your”, we mean the parent or guardian of the child or participant stated in applicable booking form.
1.2 Please read these terms carefully before you submit your booking form to us. These terms tell you who we are, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 Five Star Hockey Limited is a company registered in England and Wales. Our company registration number is 13284441 and our registered office is at Hillcroft House, Main Street, Upper Stowe, Northamptonshire NN7 4SH.
2.2 You can contact us by writing to us at the above address or at info@fivestarsports.co.uk
.
3. Our contract with you
3.1 Our acceptance of your booking form will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this. This might be because we have already met or exceeded the maximum permitted number of places available on any course or camp that we offer.
4. Your rights to make changes
If you wish to make a change to your booking form, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the charges or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see below - Your rights to end the contract).
5. Our rights to make changes
5.1 Notwithstanding any other provision of these terms, we reserve the right without liability at any time and for any reason to make reasonable changes to the format, content, location, venue, opening hours, duration, dates and/or other timings of the course or camp. If any such changes are made, these terms shall continue to be binding on both parties, provided that the booking form (and your contract with us) shall be amended as we reasonably consider necessary to take account of such changes.
6. YOUR RESPONSIBILITIES
6.1 You are responsible for ensuring that any child (or participant) booked onto any course or camp does not: (i) act in any manner which causes offence, annoyance, nuisance or inconvenience to us, the owners of any venue or property used to host the course or camp and/or any other attendee of any of our courses or camps, (ii) do anything which might adversely affect our reputation or the reputation of the owners of any venue or property used to host the course or camp, and/or (iii) cause or permit any damage to the venue, location or any part thereof or to any fixtures or fittings which are not your property.
6.2 We treat as a priority the safety and well-being of all participants of our courses and camps. We reserve the right to remove from a course or camp any person who is found to have engaged in an offensive activity, bullying, disruptive behaviour or for any other reason where we consider a person’s behaviour is detrimental to the interests or safety of the anyone else attending the course or camp. If your child (or participant) is removed from a course or camp for any reason, you will not be refunded any fees already paid by you in connection with that course or camp.
6.3 You shall cooperate, in good faith, with us in all matters relating to the relevant course or camp booked by you. Without limitation, you shall provide us with all information that we may reasonably request in respect of the course or camp and/or your child (or selected participant) and shall ensure that such information is up to date and accurate.
6.4 It is your responsibility to ensure that you have informed us and disclosed any information, circumstance or fact (including, without limitation, any physical, mental, health or performance issues or concerns) regarding your child’s (or selected participant’s) attendance at a course or camp to enable us to be aware of any such issue or concern.
6.5 Please note that we are not permitted to take responsibility for or to administer medicines and therefore you (and/or your child or participant) are responsible for ensuring any medicine is available and taken correctly.
6.6 We will do our best to cater for your child’s (or selected participant’s) physical, mental, health or performance needs. However, except in the case of 1-2-1 coaching, our courses and camps are designed for a range of abilities and needs and may not be tailored to any one individual.
7. Your rights to cancel your booking
7.1 You may cancel your order set out in your booking form at any time on giving us prior written notice as set out below provided that (i) if we receive the cancellation notice less than 30 days prior to the first day of the relevant course or camp, you shall be charged a cancellation fee equal to 50% of the total booking fees, and (ii) if we receive the cancellation notice less than 14 days prior to the first day of the relevant course or camp, you shall be charged a cancellation fee equal to 100% of the total booking fees.
7.2 To cancel your booking, please let us know by email to info@fivestarsports.co.uk.
8. Our rights to cancel your booking and/or end the contract
8.1 We may write to you to let you know that we are going to withdraw or cancel any course or camp (including due to any force majeure event that we consider makes it illegal, impossible, inadvisable or impracticable for the course or camp to be held). We will let you know as soon as reasonably practicable in advance of our withdrawal or cancellation and will refund any sums you have paid in advance for courses or camps which will not be provided. You acknowledge and agree that the provisions of this paragraph set out your sole remedy in the event of withdrawal or cancellation or the changing of the date(s) of any course or camp and all other liability is hereby expressly excluded
8.2 We may end the contract at any time by writing to you if: (i) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; (ii) you do not, within a reasonable time of us asking for it, provide us with any information that is necessary for us to allow your child (or selected participant) to attend our course or camp; (iii) you materially breach any of these terms and conditions including, without limitation, paragraph 6.
9. Price and payment
9.1 The price of our courses and camps is stated on the relevant booking form used to place your order. We take all reasonable care to ensure that the price advised to you is correct. If you think the price stated in a booking form or invoice is wrong, please contact us promptly to let us know
9.2 It is always possible that, despite our best efforts, some of the booking forms in respect of our courses or camps may be incorrectly priced. We will normally check prices before accepting your booking form so that, where the correct price at the date you submit your booking form is less than our stated price in your booking form, we will charge the lower amount. If the correct price at your order date is higher than the price stated in your booking form, we will contact you for your instructions before we accept your booking form.
9.3 We accept payment by BACS transfer or cheque. Payment in full must be submitted alongside your completed booking form. In the event that you fail to make payment on time or at all, we reserve the right to prevent your child (or selected participant) from entering and/or attending any course or camp.
9.4 If you do not make any payment to us by the due date we may charge interest to you at the applicable rate prescribed by law. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10. Our responsibility for loss or damage suffered by you
10.1 If we materially breach these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our material breach of these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us. Our total liability to you is strictly limited to the total amount payable by you to us in respect of you booking as set out in your booking form.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
11. How we may use your personal information
11.1 We will only use your personal information as set out in our Privacy Policy available at fivestarsports.co.uk.
11.2 You acknowledge and agree that we shall be permitted to film, sound record and photograph any aspects of our courses and camps, which may include, without limitation, filming, sound recording and photography featuring you and/or your child or any participant (the Content). You agree to make your child or any participant aware of such filming, sound recording and photography of the course or camp. You acknowledge and agree that we are the sole and exclusive owner of all rights in the Content and hereby waive any and all: (i) rights in and to such Content, and (ii) claims that we may have relating to or arising from the Content or its use. Without limitation, we are permitted to use the Content anywhere in the world for promotional and other purposes, without any payment or compensation. If you or your child or any participant has any objection to the use of their image in any filming, sound recording and/or photography of any course or camp, you shall notify us in writing.
12. Other important terms
12.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
12.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.5 These terms are governed by English law and each party can bring legal proceedings in respect of these terms in the English courts.